Frequently Asked Questions
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When you register as a host or helper you automatically become a Free member (hosts need to be approved first). Free helper members who provide a self-description as part of their profile can be contacted by Premier hosts but cannot contact hosts directly. If a helper upgrades from Free to Premier membership they will be able to view all provided host details and reviews worldwide. If a host upgrades to Premier membership, they will be able to contact all helpers. It costs 20 euros to upgrade to be a premier helper, which lasts for 2 years worldwide for both single and twin memberships.
You need to be a least 18 to be a helper. Under 18's are allowed if accompanied by a parent, provided this has been agreed with the host. There is no upper age limit so long as you are fit and healthy enough to participate. Note that each host operates differently and may have their own preferred age range for helpers.
Helpers are only searchable by hosts, if they have included an about self-description which has been submitted or updated within the last 3 months.